Website outage for My AT HOP accounts
23 May 2018
We just wanted to let you know that this weekend we’re upgrading the HOP system and so you won’t be able to login to your AT HOP account from 9.00pm Friday 25 May through until 9.00am Sunday 27 May.
During the outage you will still be able to top up your AT HOP card at retailers and top up machines; but you won’t be able to login to your AT HOP account and register a card, top up or make any changes to your HOP card.
Our Customer Service Centre and contact centre teams won’t have access to your HOP account and won’t be able to load any concessions, so we suggest you do that before Friday night.
All other AT web pages, including the AT Journey Planner will be available, as will access to your MyAT account. We apologise for the inconvenience and thank you for your patience. For further assistance, please call 09 366 4467.
This is a service message to all registered AT HOP cardholders. Please note, this will not affect your current subscription preferences.
Call 09 366 4467 for more information